B2C Commerce

Product sales and service orders in one store

Sell products and take orders for pickup-and-return services on the same site; customers follow every stage from their own panel.

Request a demo How it works
Ropilo cloud with a deployment that scales for peak season Business-day support with extended response during campaign periods
Home Products B2C E-Commerce & Order Platform
In short

The B2C E-Commerce & Order Platform is an online store and order-tracking system for businesses selling to end customers. Product catalogue, membership, online payment and courier connection come ready. It also supports services where an item is collected from the customer and returned after processing; every parcel matches its order automatically.

Who it's for
Brand and distributor storesThose selling technical products by comparison
Care, renewal and repair servicesThose collecting an item and sending it back
Service-led retailThose who want to open order tracking to customers
How it works

How it works

Three steps, no technical detail.

The customer orders

They choose a product or service and pay by card. A barcode is created at once.

The courier collects or delivers

For a product sale the parcel goes out; for a service the courier collects the item.

The customer follows the stage

The parcel matches by barcode; "where is it?" is answered on the panel.

What you get

What you get

Reach beyond the shop's neighbourhood

With door-to-door pickup and delivery you serve out of town too.

Parcels never get mixed up

The barcode says whose parcel it is; there is no manual matching.

Fewer "where is it?" questions

The customer sees the stage themselves; calls and messages drop.

What you see on the dashboard

Where orders currently sit

Where orders currently sit sample data · not real customer data

The live view of the operations board. Stages collapse into a few headings on the customer side; this level of detail is for the workshop and warehouse team.

Data table
Stage Value
Awaiting payment18
Awaiting pickup46
In operations132
Ready to ship57
Delivered291
Before and after

Before and after

Process change before and after
Before
  • Sales and service requests arrive through separate channels
  • Customers call to ask what stage their order is at
  • Incoming parcels are matched by hand
  • Reach is limited to the area around the store
After
  • Product and service orders share one flow
  • The stage is visible in the customer panel
  • Parcels match automatically by barcode
  • Door-to-door pickup and delivery widen the reach
Frequently asked questions

Frequently asked questions

Which courier companies does it work with?

It has a ready connection with HepsiJET; connections for other couriers can be added.

I only sell products, I don't need the service part. Is that fine?

Yes. The Store plan is for product sales only; service orders and pickup can be added later.

How are payments taken?

Card payments are taken through iyzico and PayTR, with installments shown. Card details are not kept in your system.

What does it cost?

A monthly licence based on monthly order volume; payment and courier fees are separate. Tell us your monthly order count and we will send a quote.

Plans

Plans

Setup and support are included in every plan. Ask for a quote for pricing. Monthly license based on order volume; payment and courier fees separate.

Store

single store · physical product sales

On request
  • Product catalog and basket
  • Membership and order history
  • Online payment
Get a Quote

Store + Service

service orders · courier integration

On request
  • Door-to-door pickup and delivery
  • Barcode order matching
  • Stage tracking and notifications
  • Campaigns and coupons
Get a Quote

Enterprise

multi-store · API · ERP connection

On request
  • Everything in Store + Service
  • Multi-store management
  • ERP / accounting transfer
  • API access for catalog and orders
Get a Quote
Technical detailsSystem map, process and architecture decisions — for technical teams
System map who talks to which system
PEOPLE ROPILO EXTERNAL SYSTEM Customer ordering and tracking Operations / workshop fulfilment and processing Sales team catalog and campaigns B2C Platform catalog, basket and membershipbarcode stage tracking Courier (HepsiJET etc.) pickup · delivery · tracking hourly Payment (iyzico / PayTR) collection and refunds live SMS / Email stage notification event
Process 6 steps
  1. Customer

    A product or service is chosen from the catalog

    Need and specification → Basket

    For technical products the comparison table sits on the product page
  2. Customer

    Payment completes through 3D Secure

    Card and installment choice → Confirmed order and barcode

    The barcode is generated at order time, not at dispatch
  3. Courier

    The item is shipped, or collected from the customer

    Order type → Parcel in transit

  4. Operations

    The parcel is matched to its order by barcode

    Incoming parcel → Order checked in

    The step that removes manual matching
  5. Operations

    Stages are recorded and the customer informed

    Process steps → Status visible to the customer

  6. Courier

    The item is delivered to the customer

    Completed order → Delivery record

Design decisions 3 notes

  1. The barcode is produced with the order

    The label is generated at order time rather than at dispatch, so a parcel's owner is never ambiguous on arrival.

  2. Stages are simplified for the customer

    Detailed internal steps collapse into a few headings for the customer — informative without being confusing.

  3. The comparison table sits on the product page

    Technical buyers compare specs first, so the table belongs at the decision point rather than on a separate page.

ASP.NET Core MSSQL Entity Framework iyzico PayTR Bootstrap Courier (HepsiJET etc.) iyzico PayTR Barcode scanner SMS / Email

Which tier fits you?

Tell us your user count and deployment preference, and we will work out the right tier and price together.

Request a demo